Terms and Conditions

§ 1 Area of application

These Terms and Conditions regulate the contractual relationship between you as a natural person and us, IC Music And Apparel GmbH and are valid only for business relations with consumers for the purposes of §13 Civil Code. The consumer according to this regulation is every natural person who closes a legal deal for a purpose, which can be added neither commercial or an independent professional activity. The Terms and Conditions are valid for the offers on the Domain www.kreator.liveyourmusic.com and our printed catalogues. We complete your order based on our Terms and Conditions that are valid at the time of placing the order. Our Terms and Conditions are available in our printed catalogues sent by us and are available to you on our Internet site www.kreator.liveyourmusic.com.

§ 2 Conclusion of contract

You can order on the Internet from us via our homepage www.kreator.liveyourmusic.com. The representation of the products show neither in our online shop nor in our printed catalogues an obliging offer for the purposes of §145 Civil Code. In the Shopping Cart you have the possibility to initiate the order process using the button “Proceed to Checkout”. After entering your personal data you will find a summary of your order at the final step of the order process. There you can take a look at your order again and have the option to make changes if necessary. By using the button “Confirm Order” you place a binding offer regarding the chosen items. We are authorised to accept your offer within 14 days by sending an acknowledgement of order (via mail or post). Your order is not deemed to be accepted until we have accepted it by acknowledgement. Should we not accept your offer within 14 days it is deemed to be disclaimed. Products which are not listed in the acknowledgement are not part of the act of sale.

§ 3 Delivery

We deliver products in stock within 5 working days by DHL to the address given by you. Dispatch beyond the Federal Republic of Germany and within Europe the delivery, provided the product is available, can take approx. 10-14 working days. When shipping to the non-European foreign countries the delivery time is dependent on the dispatch type and the receiver’s country. All delivery times or delivery periods are non-binding, they are based on an agreement. The preceding information about prospective dates of delivery or delivery timescales is non-binding, unless it has been expressly agreed between the consumer and us. In the case of an expressly agreed date of delivery if there is a delay in delivering the order you must allow us an extension of up to 2 weeks. If we are unable to deliver within the timeframe given you are entitled to withdraw from the sale agreement. Should an article not be available for delivery within the given timeframe, we will inform you as quickly as possible of the date of delivery, or alternatively that the delivery cannot occur.

§ 4 Return instruction

Right of Return

You can return any received item without providing a reason within 14 days by returning goods. The period of returning begins with receipt of this instruction for the right of returning, but not before the receipt of goods by the recipient (in case of recurring delivery of the same item not before receipt of the first partial delivery) and not before complying with our duty of information according to sec. 246, subs. 2 in conjuction with sec. 1 subs. 1, 2 EGBGB and our duties according to sec. 312 e, subs. 1, clause 1 BGB in conjuction with sec. 246 subs. 3 EGBGB. To ensure observance of the deadline, dispatch the goods or your return request within this period. The return will in any event be at our risk and expense. Please send the goods or your return request to:

IC Music and Apparel GmbH
Kreator Merchandise
Spinnereistr. 7
04179 Leipzig | Deutschland

The Following goods are excluded from the right of return:

  • 1. Goods which were fabricated after sale to the customers specification or tailored to particular needs cannot be returned because of their appearance and workmanship ,
  • 2. to supply CD´s, DVD´s or Software in an unsealed condition,
  • 3. to supply tickets and ticket bundles ( e.g. t-shirt and ticket),
  • 4. to supply piercings (plugs, tunnel), as far as they have been unsealed.

Return Consequences

In case of an effective return, the services received reciprocally are to be guaranteed back and, as the case may be, use drawn by the beneficiary (e.g. functional advantages) is to be released. In case of item deterioration, value compensation might be demanded. This does not apply, if item deterioration only happened during examination -as it usually would happen in the shop. You can avoid value compensation by not using the item as the owner and omitting everything that might affect its value. The duty of restitution shall be fulfilled within 30 days. The period commences for the buyer after returning the item or sending the return request, and it begins for IC Music & Apparel after receiving said item.

§ 5 Returns

Please return your items using Royal Mail services to:

IC Music and Apparel GmbH
Kreator Merchandise
Spinnereistr. 7
04179 Leipzig | Germany

For more information please read our shipping and returns section on the website. Please, use for the return dispatch of the product the packaging material which came from us, or pack the articles in such a way that they arrive in good condition with us. With the return of shoes please use another bag or box and not the shoe cardboard box as the sole outside packaging as the resale of a shoe with damaged box is not possible. In addition, we ask you not to remove the original tags and for hygienic reasons with Underwear and laundry not to remove any protective coverings. Also with nonobservance of the requests your right of return continues without limitation. Also pay particular attention to the completeness of your bank information. We are not held liable for any financial problems originating from you providing incorrect details.

§ 6 Pricing

All shown prices are totals including the VAT. Postal and forwarding charges are added after the list in sec. 7.

§ 7 Delivery Costs

Here you can find information concerning postal and forwarding charges.

a) within the European Union

For each delivery we charge 12,99€.

a) Great Britain

For each delivery we charge 8,99 £.

a) Rest of the World

Norway - 19,99 €
United States - 19,99 €
Australia - 19,99 €
Canada - 24,99 €
Russia - 24,99 €
Japan - 24,99 €
New Zealand - 24,99 €
Brazil - 32,99 €
Chile - 32,99 €
Argentinien - 32,99 €

§ 8 Payment

We accept Payment via bank transfer, Paypal, and debit/credit card. If your residence is outside of Germany you only can pay by prepayment (depends on the possibilities in each country), credit card or PayPal.

a) Payment via Prepayment

We send you an acknowledgement of your order via email. After receipt of payment at our bank account we will ship your items.

b) PayPal

The payment occurs immediately from your Paypal acoount to ours with the address paypal@liveyourmusic.com.

c) Cash On Delivery

Payment occures at delivery of items.

c) Direct Ebanking

Payment occurs directly over your online- banking account. After entering your access data as well as the appropriate TAN.

c) Credit card

We accept VISA, Mastercards and Maestro- Cards. The handling of payment details are encoded and offers you secure processing of your data and a quick and uncomplicated payment.

§ 9 Ticket Purchase

Purchased tickets cannot be exchanged, transferred, returned or refunded unless the event is cancelled, rescheduled or if any significant details of the event are changed once an order is placed (i.e. a change to the main headline act or venue).

If an event is cancelled by the promoter/organiser Kreator Merchandise will refund the face value of the ticket. Using the details provided at the time of ordering.. However, it is the responsibility of the customer to check whether the event is going ahead at the scheduled date, time and venue.

If event details change (i.e. an alteration to the date or advertised venue) tickets purchased may remain valid should the customer wish to attend the revised event. However, if the customer no longer wishes to attend Impericon will give a refund for the face value of the tickets. Should a change to the scheduled event happen at short notice ie within one week of the event. Kreator Merchandise will inform customers of the conditions that apply, and offer a refund if these are not agreeable. However, it is the responsibility of the customer to check whether the event is going ahead at the scheduled venue, date and time. Should the headline artist cancel or if the line up or is substantially changed from the advertised line up then Kreator Merchandise will refund the face value of the tickets only upon instructions from the promoter. Customers will be entitled to a full refund from Impericon including any booking fees if any of the conditions below apply:

  • - Kreator Merchandise dispatch the wrong order - i.e. wrong event / wrong type of tickets.
  • - Kreator Merchandise do not receive the tickets for your order from the event organiser/ promoter and cannot arrange for the tickets to be collected at the venue.
  • - Kreator Merchandise do not dispatch your order and do not arrange for the tickets to be available for collection at the venue.

Duplicate tickets will not be issued to replace lost or stolen tickets unless the loss is the fault of Kreator Merchandise. Customers are advised to check their purchase upon receipt to ensure details are correct. Please note that our preferred method of contact for customers booking online is by email and care should be taken to provide a current valid email address at the time of booking.

The right of admission to an event is reserved by the promoter and event venue. They may take health and safety, security and environmental concerns into account at their discretion. They may from time to time carry out security searches. Kreator Merchandise would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of declining to be searched, late arrival, being (or appearing to be) under age, threatening abusive, drunken or other antisocial behaviour (including smoking in the premises), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. Due to the proximity of an event or circumstances beyond our control, it may become impractical to post tickets. We reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by email if this becomes necessary.

By ordering you agree that the tickets are for the personal use of you and your party only. Tickets should not be resold. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification. Customers who are known to be buying tickets to resell will only receive a face value refund for their tickets.

Postage

All orders will be shipped via a tracked courier service. This is to ensure any tickets lost in the post are covered by insurance. A signature is required on delivery. Tickets will go to your local parcelforce depot if a signature is not provided. Parcelforce will leave a card to instruct the customer on how to collect from the depot. Parcelforce allow two weeks for the customer to collect their package before returning them to the sender.

§ 10 Care

Please note the wash instruction on the instructions found on the items. We do not compensate damages caused by incorrect cleaning.

§ 11 Reservation of Ownership

All items remain unreserved property of IC Music And Apparel GmbH until payment is fulfilled.

§ 12 Duty of Secrecy

We strictly keep the duty of secrecy. All information relating to the order as well as personal information given by customers will be saved by IC Music And Apparel. Stored personal information will be only transmitted to the responsible shipping company for the delivery of items. All personal information will be kept in confidence and used in line with adaptive data protection laws. For marketing purposes we maintain a data exchange with other mail order companies as well as service providers. Unless you advise us not to do so your personal information will be transmitted to those companies and providers. Besides, your protective-worthy interests. More information you can find in our Privacy Policy.

§ 13 Applicable Right

German consumer rights are valid for all disputes which originate from or on account of this arrangement to the exclusion of the UN-purchase right.

§ 14 Severability Clause

Should a regulation of these general terms of business be ineffective, the effectiveness of the remaining regulations is not thereby touched.

§ 15 Identity of the contracting partner

IC Music and Apparel GmbH
Kreator Merchandise
Deutscher Platz 4
04103 Leipzig

Telefon: +49 341 22 17 10 87
Fax: +49 341 99 18 78 59

Web: kreator.liveyourmusic.com
E-Mail: ktr.en@liveyourmusic.com

Finanzamt: Leipzig
Steuernummer: 231/111/09834
USt.Id.: DE267330102
Geschäftsführer: Fabian Kraffczyk, Martin Böttcher
Registergericht: Amtsgericht Leipzig HRB 25392

Privacy Policy

1. Elevation and processing of http-protocol data

By visiting our website and with every call of a file our web server collects protocol information (e.g., browser type, date and time of the call) about these processes. These are not personal data. It is not possible for us to assign the acquired data to a specific person.

All this information is evaluated by us exclusively for statistical purposes. We do not pass any information to third parties. A linking of this data with other data does not occur through us.

2. Use of personal data

Personal data is collected by us only when you make it available to us with your knowledge and consent. In particular the use for this personal data occurs for the purposes of advertisement / market research as well as the creation of our services only if you have given us your approval. You have the right to request that we don’t use your personal data at any time. We will only pass on your data to a third party without your approval if we are obliged by law to do so.

3. Newsletter

If you wish to receive our newsletter, we need besides your email address the confirmation that you are the owner of the given email address and that you agree with the receipt of the newsletter. These data is raised only for the purpose to be able to send to you the newsletter and to document our relevant authorisation. A passing on of the data to third parties does not occur. You can revoke the order of the newsletter and your approval of the storage of the email address at any time.

4. Use of Cookies

Personal data is collected by us only when you make it available to us with your knowledge and consent. In particular the use for this personal data occurs for the purposes of advertisement / market research as well as the creation of our services only if you have given us your approval.

You have the right to request that we don’t use your personal data at any time.

We will only pass on your data to a third party without your approval if we are obliged by law to do so.

5. On the left on other Internet sites

Should we refer or link from our website to the web pages of third parties, we can not incur warranty and liability for the correctness or completeness of the contents and the data security of these websites. Due to the fact that we have no influence on the observance of data protection-judicial regulations by third parties, you should check the data protection explanations offered in each case separately.

6. Is your data transmitted to third parties?

Due to legal guidelines we are obliged to transmit your personal data to third parties in certain cases. This is the case if the suspicion of a criminal offence or the abuse of our website is given. In those cases we are obliged to transmit your data to the relevant authorities. Apart from that your data is stored exclusively in our data bank and on our secure servers. There are exceptions for our service partners who require the transmission of data for completing the order or service such as German post, UPS, or our banks. In these cases the transmission occurs according to the regulations of the federal data protection act (BDSG), the extent of the transmitted data is limited to the necessary minimum.

7. Use of Google Analytics

Our website uses Google Analytics, a web analysis service of Google Inc (”Google”). Google Analytics uses so-called” Cookies”, text files which are stored on your computer and which allow an analysis of the use of the website by you. The information about your use of this website generated by the Cookie (including your IP address) is transferred to a server in the USA by Google and is stored there. Google will use this information to evaluate your use of the website to put a report together for the website operators about the website activities and to render services related to the website use and the Internet use.

Google will also transfer this information to third parties, if they are legally obliged to or if they process these data on behalf of Google. In no case Google will associate your IP address with other data of Google Inc. You can prevent the installation of the Cookies by adjusting the settings on your browsers software; nevertheless, we point out that you cannot use all functions of this website in this case. By using this website you agree with the treatment of the raised data about you by Google in the afore described way and for afore named purpose.

8. Use of Facebook Social media Plugins

Our web site uses Social Plugins (”Plugins”) of the social network facebook.com which is pursued by the Facebook Inc, in 1601 S. California ave, Palo Alto, 94304, USA (”Facebook”). The Plugins are recognizable in one of the Facebook logos (white “f” on blue tile or a „thumb high“ sign) or are marked with the addition “Facebook Social Plugin”. The list and the appearance of the Facebook Social Plugins you can see here: http://developers.facebook.com/plugins.

If you use a web page on our web site, which contains such a Plugin, your browser builds up a direct connection with the servers of Facebook. The contents of the Plugins are transmitted by Facebook directly to your browser and are integrated by this into the web page. We have no influence on the extent of the data, raised by Facebook with the help of these Plugins and inform you, hence, according to our state of knowledge: By the integration of the Plugins Facebook receives the information that you have called the suitable side of our web site. If you are logged in with Facebook, Facebook can assign the visit to your Facebook account. If you interoperate with the Plugins, for example push the Like button or make a comment, the suitable information is transmitted by your browser directly to Facebook and gets stored there. If you are not a member of Facebook, the possibility insists, nevertheless, that Facebook brings your IP address in experience and stores it.

Please extract information about purpose and extent of the data elevation and the other processing and use of the data by Facebook as well as your relevant rights and setting possibilities for the protection of your private sphere from the data protection tips of Facebook: http://www.facebook.com/policy.php.

If you are a member of Facebook and you do not want Facebook to collect and link data about you with the stored data of Facebook , you must log off at Facebook before you visit our web site.

9. Information right

You have the right to receive information about the data stored about your person, including origin and receivers of your data as well as the purpose of the data processing at any time. Please direct your inquiry in writing to the address below or write an Email to datenschutz.ktr@liveyourmusic.com.

This data protection explanation is only valid for contents on our servers and does not enclose the web pages linked on our side.

10. About us

This is the data protection explanation of:

IC Music and Apparel GmbH
Kreator Merchandise
Deutscher Platz 4
04103 Leipzig

Telefon: +49 341 22 17 10 87
Fax: +49 341 99 18 78 59

Web: kreator.liveyourmusic.com
E-Mail: ktr.en@liveyourmusic.com

Tax office: Leipzig
Tax number: 231/111/09834
USt.Id.: DE267330102
Business Manager: Fabian Kraffczyk, Martin Böttcher
Register court: Amtsgericht Leipzig HRB 25392

Should you have any questions regarding our data protection policies feel free to contact us directly by post or email - datenschutz.ktr@liveyourmusic.com.

Retourenadresse:
IC Music and Apparel GmbH
Kreator Merchandise
Spinnereistr. 7
04179 Leipzig | Deutschland
The provider of this telemedia service is:
IC Music and Apparel GmbH
Deutscher Platz 4
04103 Leipzig | Germany
Web: kreator.liveyourmusic.com
Duly represented by their CEOs Fabian Kraffczyk, Martin Böttcher
Registered office: Leipzig
Commercial register: Amtsgericht Leipzig HRB 25392
VAT-ID: DE267330102
Telephone: +49 341 22 17 10 87
Telefax: +49 341 99 18 78 59
E-Mail: ktr.en@liveyourmusic.com

Content

Responsible person for the contents on kreator.liveyourmusic.com:
Fabian Kraffczyk, Martin Böttcher.

Data protection officer:: Michael Stefan, attorney at law, Unter den Linden 15, 72762 Reutlingen datenschutz@rechtsanwalt-stefan.de

Liability for own contents

We do not assume any warranty or responsibility for completeness, editorial or technical mistakes, omissions etc. as well as the correctness of the information on this internet service. We are responsible for our own contents, which we provide for use, in accordance with general laws. Links to contents provided by other providers are required to be distinguished from these own contents.

Liability for contents of third-party internet services

Links to contents of third-party internet services shall only serve as information. The responsibility for these third-party contents shall solely lie with the provider of such contents. Third-party internet services have been checked before setting up the corresponding link. We do, however, not assume any liability for the completeness and correctness of information from a link. The content of such internet service can be changed at any time without our knowledge. Links to third-party websites do not mean that we appropriate the contents behind the link. The contents do not constitute any responsibility on our side for the data and information provided. We cannot influence the contents behind the link. We are therefore not liable for illegal, incorrect or incomplete contents and for damages arising from the use of the content behind a link.

Change of the information provided

We reserve the right to change, amend or delete the information provided without prior announcement.

Protected contents

This website contains data and information of all kinds that is copyright and/or trademark protected by the service provider or in some cases by third parties. This shall especially apply to texts, images, graphics, audio, video or animation files, including their arrangement on the individual webpages. It is therefore not permitted to download, copy and distribute the website as a whole or in part. What is permitted is the copying for browsing due to technical necessities, unless this serves an economic purpose, as well as permanent copies for private use. Information offered as downloads (brochures, forms, leaflets etc.) may be saved and printed for personal use. The reprint and evaluation of press releases is permitted if the source is stated. Apart from that, all publishing (including online publishing), processing or commercial use of the contents (even partly) shall be permitted only after having obtained permission by us or by the originator/author.

Linking / framing

Linking is permitted, if cross-referencing is the sole purpose. The service provider reserves the right to revoke the permission. Framing of this website is not permitted.

Online Dispute Resolution

"The European Commission provides a platform for the extrajudical online dispute resolution (OS-platform) available at: http://ec.europa.eu/odr

Miscellaneous

Use of the internet is at the user’s own risk. The service provider is in particular not liable for technical failures of the internet or the access to the internet.